At EASTWISE, we use all the digital tools at our disposal to offer our customers an efficient relationship. For example, we launched a new supplier relationship management (SRM) tool. By centralising information and automating processes, SRM helps us to optimise our collaborations in a more efficient and transparent way.
In this article, discover the importance of digitisation in delivering innovative solutions to our customers:
1. Improving operational efficiency through digitalisation
Digitalisation offers many benefits for businesses. At EASTWISE, we have adopted digital tools and processes that enable us to manage our sourcing and procurement operations more efficiently. Digitalisation reduces manual and repetitive tasks, freeing up time to focus on higher added-value activities.
2. SRM: a concrete example of digitalisation
The deployment of our SRM tool has enabled us to centralise all the information and interactions relating to our suppliers, including the management of calls for tender, with better communication and coordination and the productivity gains expected by buyers, suppliers and Eastwise.
This facilitates collaboration, improves transparency and strengthens trust with our business partners.
3. The benefits of SRM for our customers
By offering our customers digital solutions, we provide them with tangible benefits. They can access information and data on their suppliers in real time, and make fully informed decisions. What’s more, this centralisation facilitates management and reduces the risk of errors or loss of information.
4. Innovative solutions for improved performance
At EASTWISE, digitalization is not limited to the implementation of an SRM. We are constantly striving to offer our customers innovative solutions to optimise their purchasing. This includes using artificial intelligence to analyse data, automate processes, identify new sources of supply, and many other initiatives aimed at creating value for our customers.
5. The final word from Harvey
“Implementing an SRM means working closely with our technical team, both to define the functionality and requirements of the system, but also to take into account the specific needs of our internal teams and our customers.
My role is to ensure that SRM is easy to use, has advanced functionality and that the data is secure.
Now that it’s up and running, we’re constantly looking to improve it to guarantee its performance. You can count on me to make sure of that!”Harvey, Purchasing Manager, responsible for the design and deployment of SRM
SRM, or how EASTWISE is embracing a digital transformation to offer an innovative tool, which has become essential to its customers. In the hope of satisfying them full!